At Lerch RV, we pride ourselves on being Central PA’s premier RV service center. Our Service Team has the expertise and dedication to keep you camping. We understand that transparency is vital when it comes to your RV maintenance and repairs. We want to shed some light on common issues within the RV service industry that may affect your experience with Central PA’s biggest RV service center.
Availability of Parts:
One of our challenges is parts availability. While we strive to keep commonly needed parts in stock, there are instances when our Service Team must order directly from manufacturers. Unfortunately, this means we’re at the mercy of their delivery timelines.
Shipping Damages:
Parts damaged during shipping are another hurdle in the race to repair your RV that we encounter. Despite our best efforts to ensure safe transit, the nature of shipping can sometimes result in damages. When this occurs, we must reorder the part, causing delays in the repair process.
Incorrect Parts:
The RV industry is dynamic, with manufacturers frequently changing suppliers and production processes. Changing suppliers by the manufacturer, as well as their running production line changes of suppliers or parts leads to variations of the same part used across different brands of RVs. Consequently, receiving incorrect parts from manufacturers can cause setbacks in your camper’s repairs.
Parts Backorders:
Backordered parts are a common occurrence in the industry. While our Service Team strives to source from partnered suppliers, sometimes the back order is industry-wide, requiring your patience until the part becomes available to ship to our service center.
Service Appointment Availability:
It’s essential to note that our service center serves Lerch RV customers and RV owners from across the state and the Mid-Atlantic area. During peak times, your RV technician may be booked far in advance due to the high demand for service work. Especially during the weeks leading up to the beginning of the camping season in late April/May. The earlier you make your appointments, the quicker you can get camping!
Despite these RV Service challenges, rest assured that your dedicated Service Team at Lerch RV will provide top-notch service and ensure your camper ownership experience remains hassle-free. We appreciate your understanding and patience as we work diligently to get you back on the road.
Whether you’re a seasoned RVer or new to the adventure, know that RVing is made easy at Lerch RV. We’re here to support you every step of the way, from routine maintenance to unexpected repairs.